The Disability Law Center

 

   

 

Disability Law Center

Client Grievance Procedure

I.          You have a right to file a grievance if: 

A.  You are a client or a prospective client who: 

1.         Asked for help from DLC but were denied services; or 

2.         Currently receives help from DLC and are dissatisfied with the help given; or 

3.         Was receiving help from DLC that ended or to whom further help was denied for reasons with which you disagree, or  

B.  You are a person receiving mental health services in the State, or a family           member of such an individual, or a representative of one or more such individual      or family members and you have concerns about whether DLC is complying with             legal requirements.

 II.         Grievance Procedure Steps: 

A.        Step A - DLC Executive Director: If you are dissatisfied with the DLC employee’s response or proposed action, you may appeal to the Executive Director within 30 days of the action or decision.  The appeal may be made in writing, or by completing the form below.

 

                                                Executive Director
                                                Disability Law Center
                                                11 Beacon Street, Suite 925
                                                Boston, MA 02108           

Upon receiving an appeal, the Executive Director or his or her designee will investigate the action or decision and examine any additional information submitted with the appeal.  The Executive Director may request that a staff person not involved in the action being complained of conduct an independent legal analysis of the grievance, as appropriate.  The Executive Director or his or her designee will issue a written decision regarding the complaint within 30 days of receiving the request.  The Executive Director shall maintain responsibility for any review conducted by a designee. 

B.         Step B - DLC Board, Executive Committee: If you are dissatisfied with the  Executive Director’s decision, you may seek review by the DLC Governing Board Executive Committee within 30 days of receiving the Executive Director’s decision.  The request for review by the DLC Board Executive Committee may be made in writing or by completing the form below. 

                                                President, Board of Directors
                                                Disability Law Center
                                                11 Beacon Street, Suite 925
                                                Boston, MA 02108

Upon receipt of a request for review by the Board Executive Committee, The Executive Director shall distribute the request for review and the supporting materials to the members of the Board Executive Committee.  The Board Executive Committee will consider the request and confer to make a decision.  A written decision will be issued within 30 days of the receipt of the request for review. 

If, because of your disability, you need an accommodation to file this grievance, please call DLC to request the assistance you need.

CLIENT GRIEVANCE FORM

Printable Version

I. , am filing this grievance with the Disability Law Center for the following reasons.  (Please complete sentences 1, 2, or 4, whichever applies to your grievance.)

Please address my grievance with:

 

1. I was denied services by DLC. Explain:

2. I am dissatisfied with the services that I am receiving. Explain:

3. I am dissatisfied that my case was closed and that I have been denied further services. Explain:

4. I receive mental health services, or I am writing on behalf of one or more such individuals, and I have concerns about whether DLC is complying with legal requirements. Explain.

 

Please provide the following contact information:

   
    Email
 

    Phone