If you are a person with a disability who is having trouble retrieving your mail from a centralized mail receptacle, you can write to your local postmaster requesting accommodation.  What follows is a sample letter, all or parts of which you may choose to use when writing your letter.  Please see Postal Service Complaint Procedures, also located on the DLC website under Information – Housing, for more information. 

Sample Letter to Send Postmaster Regarding Mail Accommodation



[Name of Postmaster]
[Address of Postmaster]


Dear [Name of Postmaster]:


My name is [                      ].  I am a customer of the United States Postal Service.  I live at [place your address here.]  I am writing you pursuant to the United States Postal Service’s Domestic Mail Manual (“DMM”) at 508.2.1.2 and the Code of Federal Regulations (“CFR”) at 39 CFR § 255.6.  DMM 508.2.1.2 states that “changes in the type of delivery authorized for a delivery point may be considered if service by existing methods imposes an extreme physical hardship on the customer.”  I am requesting a change in the type of delivery because the current method imposes an extreme physical hardship on me.      


I am a person with a disability.  [You should briefly state the major life activities that you are substantially limited in performing as a result of your disability.  For instance, if you are a person who uses a wheelchair, you can state that mobility is substantially limited for you and thus it is difficult to go to a centralized mail receptacle on a daily basis. ] My disability makes it difficult for me to retrieve my mail from the centralized mail receptacle.  [If you are seeking an accommodation for a reason other than centralized mail delivery, you can alter the language here to reflect why you are requesting an accommodation.]  I believe that the United States Postal Service can accommodate me by delivering the mail to [state desired place of receipt of mail.] 


The Code of Federal Regulations (39 CFR § 255.6) govern the U.S. Postal Service’s enforcement of the Rehabilitation Act (29 U.S.C. § 794.)  The regulations state that I am to receive a notice of acknowledgement from you within 15 days and a response to my request within 30 days.  Thank you very much for your attention to this matter.  [You may add your telephone number or e-mail address here if you so wish.]





[Your name]